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hi please help my washer dryer wont fill empty or spinits 3 months old the cycle starts but within 3 seconds stops the lock light goes off and the moter sounds like its trying to turn but cant the lock light flashes and thats it help im at my witts end

hi please can anybody help my washer dryer wont work at all. the cycle starts but within 30 seconds it stops and the lock light goes off and then flashes the moter sounds like its trying to move but is stuck. im at my witts end can anybody help the washer is only 3 months old thanks