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I have a new phone and want to enable the Texe app on it. If I generate a code from the keypad using the same account as on my old phone, will it disable the app on my old phone? Thanks

I want to fit surface magnetic contact onto an aluminium window in our rented property. The aluminium frame is about 2mm thick at the point where one of the components need to be fitted. Screwing it with other than 2mm long screw will mean the sliding pane will not open. I have...

Hi I am not sure whether this is the correct forum, if I am wrong I would like to apologise first. I want to the line the inside walls of a room with Kingspan/Cellotex or similar. In the past I have battened the room with 2x2 then infilled the spaces and plasterboarded the walls. Is...

Hi I have a zone with one PIR fitted. Jumper inside the PIR are set to 4k7 and 2k2. I l would like to fit two magnetic contacts to the zone but unsure how to wire them. Each magnetic contact would have a 4k7 resistor wired across the reed sensor. Where does the 2k2 resistor if the...

Hello everyone I am about to configure my SmartKey but unsure on the procedure. All other Ricochet devices have been installed and working. Do I go into Ricochet learn and then get the panel to recognise the SmartKey. How do you get the SmartKey to send the learn signal to the panel?

Sorry is these should be common sense but I do like to check. If the alarm is set in 'Silent Arm' mode, if a zone is triggered it will alarm but the internal sounder or the external sounder will not go off? Once telephone numbers have been programmed in, in the event of ANY alarm the...

I finished the installation of my system. Awaiting com-USB before proceeding. I registered the Ricochet devices all appeared well. I then left everything powered off overnight - battery out. Powered it back on, 2 devices, one a PIR and the other is a door senor seem to have problems...

I am about to mount a Premier Elite Impaq Contact-W. The problem is I am not sure which are the mounting holes. Please can some advise?

I was just wondering - when I need to replace the battery in the PIR, how do I do this without setting off the alarm when I remove the lense?