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Hi I am in the process of installing some Reolink cameras, RLC20. These cameras have POE and a bundle of connectors outside the camera. What is the mounting way of mounting them under a white soffit? The Reolink Junction Box D20 is very big and makes the installation uglier. Would a...

Hi I am considering using these. I will be connecting 1/2 inch pipe to 15mm (both copper). Will they connect ok, or do I need a 1/2 to 15mm adapter? Thanks for reading.

Hi We have a Texecom Premier Elite 24. When I enter Wintex how do I add a zone into the 'Part Set' category? Many thanks

One Pipe CH System Our home has a one-pipe system and I know the best thing to do is to change it to a 2 pipe system. At this time it's just not possible. It would be possible to alter the pipes so there is a one-pipe circuit heating the upstairs and another one heating the downing stairs...

I fitted a Premier Elite Panel in a previous house. When we moved we brought it with us and had it professionally installed. We now have a problem with the SmartCom which was supplied and installed in June 2019. Shortly after installation Texecom issued a firmware upgrade. The installer...

Hi We are looking a buying a property with a G4 Acenta installed with wireless detectors. Will it be possible to connect a 3G dialler to this unit? Thanks

Hi We are moving house and taking the alarm with us. The bell is a Texecom Premier Odyssey 2E - Complete (FCB-0001). What is the best way to disconnect and remove this without it sounding? Thanks everyone.

Hi I am trying to configure this for first time use. The manual says you need to configure • User Code • User ID Am I correct the UDL stands for Upload Download? The user id and user code can be any user? Thanks

I have Wintex connecting to the Premier Elite 24 wireless via com ip. It works well. If I launch Ricochet monitor from Wintex only the panel is showing, no sensors. If I launch Ricochet Monitor by itself and use the same settings as Wintex ie 192.168.10.22 and port 10001, it tells me to...

I have Texecom external sounder. I would like the flashing light to be brighter to act as a deterrent. I am thinking of fitting it the box a flashing led and battery pack (similar to those found in dummy boxes). Is there any reason I shouldnt do this? If I log on as engineer, can I...

Hi I have just opened to panel to put the panel into learn ricochet mode, by inserting the jumper. I now have 'ats path fault' showing in Wintex and when I try to set the alarm the 'ats path fault' is preventing the arming. A search of the manuals does not find 'ats path fault'...

Just received my unit. Can the board be installed inside the Elite 24 panel or should it be in its own enclosure? Thanks

In a two storey property; On the ground floor I have perimeter protection. All windows have sensors and the main door is set as an 'entry exit'. Also in the ground floor area there are PIR's. So if I set all the window and door sensors as area B. All other sensors are zone A. The...

I have user which I have setup, but when he enters his access code the message 'You need a user to enable access' comes up. What have I done wrong

I have one Premier LCDP keypad fitted with my Premier Elite 24W. I believe that I can add two extra zones to my system but using the two provided by the key pad. I am unable to find in the manuals where this is configured. Please can someone help me?

Sorry about this really silly question, what does UDL stand for in the texecom documents?

I am installing one of the above and want to use the 3 additional inputs labelled MAG 1 COM MAG 2. As the wire will be approaching the unit from the top, I can make a neater job by fixing it with the MAG 1 COM MAG 2 inputs at the top, which would appear to make it look upside down. Does...