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Hi all, Help with a small issue please alarm working all fine since install, today I tried to arm it from the app on my phone & it shows the following message, " Alarm state cannot be changed please check at the panel " ? I'm lost...??

Hi all, novice user here, I'm struggling to gain access to the alarm system via the keypad which is connected to the engineer port I still need to generate an app code. 1234 let's me in however I can't reset all the tampers to go any further. I have watched You tube but no luck. Board is in...

Hi all, I'm in need of some help & advice from the experts on here please. I have my Prem Elite 64W & Smartcom which I have brought with me to Spain. It was only ever part installed by myself never completed due to a divorce & a relocation to Spain now I've retired. Now installed it here with 3...

Hi all, Another question for the forum.. My system is Texecom Prem Elite wireless all working well. I have installed a wireless Dual tech in the garage however the mesh signal is not strong enough as it shows as a fault on the panel for the garage. Is there a way I can increase the range back...

Thank you so much for sticking with me and sorting my problem out which was all user error, you know your stuff that's a fact a true gent.

Hi, I having a bit of an issue opening the program. Just downloaded V 7 previous I had was 6 which I have uninstalled. V7 wont open at all New, user, open, nothing pic attached of the version I have

Hi to all on the forum, I'm here as I do some help please, I have installed a Premier Elite 64 W at my property. The install has gone well so & consists of 2 x hard wired bells (wiring as soon as the cable arrives) 5 pir's & 3 x door contacts. I have installed Smartcom via ethernet & I have 4...