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As requested, here is the outcome - 3 BG Engineers called. First one couldn't fix it immediately, seemed slightly reluctant to do stuff but had the gab. Said he would come back and arranged a day, no sign of him on that day even though my wife stayed home especially all day. Later got a note...

Good stuff, thanks for the info.

Sorry this may be a stupid question, but given the current stories about 25% price rises coming through BG, if you swap provider, does anyone know if you have to cancel the policy? I suppose everyone else will also have to raise prices, but maybe the difference between suppliers will grow.

See my earlier topic for more info on BG homecare. I've been with them 3 years and have had 2 maintenance checks where they complain about the location of the vent to my boiler & then say that it doesn't matter because they are legally obliged to point out where legislation has changed...

Thanks, I've called up BG and they'll come out tomorrow morning, even though I told them I'm able to get the heating back manually. I must just have been confused with the Thames water service being emergency only. I chose that over the BG equivalent because they had a 2 hr callout rather...

Hi, I'm having the above problem with my system - any help would be greatly appreciated. This happened once over xmas but has now become a daily occurrence. It normally causes us to wake up with a cold house. - CH & HW comes on at 5:30 am. Programming unit has 2 lights showing both systems...