Cant access email

Joined
20 Oct 2006
Messages
347
Reaction score
1
Location
Norwich
Country
United Kingdom
Hello all , can you help , i cant access my email via my laptop but its not
a problem from my works pc so i have not lost it .
My question is what can i do to retrieve it on my laptop .
Many thanks Mark
 
Sponsored Links
Joined
2 May 2008
Messages
159
Reaction score
1
Location
Ayrshire
Country
United Kingdom
Is this a web-based e-mail account (e.g. hotmail) or a corporate account running off your company's own e-mail servers? Have you ever been able to access it from your laptop?
 
Joined
20 Oct 2006
Messages
347
Reaction score
1
Location
Norwich
Country
United Kingdom
thanks for replying , its Orange personal account and i have always accessed it from my laptop , i am also on talk talk if that helps , cheers
 
Joined
2 May 2008
Messages
159
Reaction score
1
Location
Ayrshire
Country
United Kingdom
Ok. So assuming you've got internet connectivity and can browse the internet from the laptop what exactly is the problem?

When you say, "you can't access your e-mail" do you mean:-

1. You can't connect to Orange's website to retrieve your mails? or
2. You can't login to the website? or
3. You can login and there's nothing in your inbox?

Or are you using an SMTP client like Outlook / Outlook Express etc to retrieve your emails?
 
Sponsored Links
Joined
20 Oct 2006
Messages
347
Reaction score
1
Location
Norwich
Country
United Kingdom
I can access the orange homepage , i put in my email address and password and thats as far as i can get cheers
 
Joined
10 Jul 2006
Messages
1,046
Reaction score
6
Location
Clwyd
Country
United Kingdom
Clear out all your cookies and temp files.

Open internet explorer :
Click on Tools at the top
Click on Internet options
Make sure the General tab is displayed
Click on Delete cookies (yes to offline) and delete files
Ok

Close internet explorer and try again.
 
Joined
20 Jul 2007
Messages
1,742
Reaction score
169
Location
Lancashire
Country
United Kingdom
When you enter your email addy and password on the Orange Homepage what mesage do you get instead of it opening your email account?
Are you entering your email addy and password correctly?
I ask because I spent an hour one day typing a , instead of a . and I could not get any further.


Try Mail2web:
http://www.mail2web.com/
and see if you can retrieve your mail that way.

dave
 
Joined
20 Oct 2006
Messages
347
Reaction score
1
Location
Norwich
Country
United Kingdom
Many thanks for replies , i will try these things this afternoon , dave.m my
email addy and password is remembered by the pc so i guess its correct ,
but i can double check i will see how i get on . cheers mark
 
Joined
20 Oct 2006
Messages
347
Reaction score
1
Location
Norwich
Country
United Kingdom
Back again, deleted cookies and files still no joy , but got access via mail2web , anymore ideas why i cant get through on orange ! cheers .
 
Sponsored Links

Similar threads

S
Replies
36
Views
2K
Susiejb
S
J
Replies
1
Views
447
Top