Customer accepted quote and then........

J

js.roofing

When i called to give her a time of arrival, she says sorry i had the job done by someone else. Just wanting to know how many of you running small businesses would send an invoice for wasted time???
 
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Wouldn't bother. Just get on with life, it's a bit of a pig, but you'll only feel worse if you don't put it behind you, and she'll spread your name around like mud.
 
thats why i always ask for a small booking deposit for larger jobs and ring people the week before to say im coming. Any parting with cash tends to focus peoples minds i find!
 
Thermo said:
thats why i always ask for a small booking deposit for larger jobs and ring people the week before to say im coming. Any parting with cash tends to focus peoples minds i find!
Definitely agree, Thermo

Quote accepted = 1st payment received, otherwise no materials will be ordered.
Order confirmation sent out immediately (2 copies and one sas-envelop for convenience).

Might be a bit different for other trades, but I have a business friend who runs a plumbing business and I convinced him to adjust his terms & conditions also (he sometimes had to wait weeks after a bathroom job was finished for the whole amount, while he had to pay for materials used already - his cash-flow has improved tremendously now)
 
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js.roofing said:
When i called to give her a time of arrival, she says sorry i had the job done by someone else. Just wanting to know how many of you running small businesses would send an invoice for wasted time???

I got called to a boiler breakdown by a woman just back off holiday. I arrived at the appointed time only to find another company there! I told her who I was and she replied 'are you not the same company?' I said 'no', she said 'sorry' I said 'so am I, thats £60 you owe me'. Off she went to write the cheque ;)
 
:idea: thats cos norfolk folk are ok. ive done work up there , a14, a11 turn off left to watton. and it all slowwwwws down. no rush.

i like it, but, i like me road rage...and hence.........i like the m11. :LOL:

its a bit addictive. :oops:
 
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