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Misdiagnosis or Unreasonable Care?

Discussion in 'Plumbing and Central Heating' started by pinheadplanet, 23 Mar 2021.

  1. Bodd

    Bodd

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    How old is the boiler
     
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  3. dilalio

    dilalio

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    What boiler have you chosen as a replacement?
     
    Last edited: 23 Mar 2021
  4. pinheadplanet

    pinheadplanet

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    Bodd - Boiler is over 15 years
    Dilalio - Going for Vaillant EcoFit 830 pure

    I'm not going to cancel the new boiler fitting because I think that would be a c***tish thing to do to the new fitter. I don't like messing people about. I'm going to justify it by saying to myself 'well it was time the boiler was changed anyway'

    And just as a note the original guy that came and told me 'I need a new boiler' after he'd fitted a new diverter was OVER £500 more expensive on the quote for the newboiler than the guy that I have coming to do it for EXACTLY the same Vaillant EcoFit 830 Pure boiler! I have to wonder if it was all a case of "Looks at boiler, rubs chin, shakes head, says 'Oh it's gonna expensive mate, gonna need a new boiler" when in reality it needed a new rubber washer kit in the diverter.
     
  5. fezster

    fezster

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    Was the boiler clicking before he started working on it?
     
  6. ianmcd

    ianmcd

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    Sadly far too common theses days
     
  7. pinheadplanet

    pinheadplanet

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    Nope.
     
  8. fezster

    fezster

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    On the face of it, seems pretty straightforward then. That's not to say that there may be some other explanation, but the starting point should be that it developed a fault which wasn't there before he touched it.
     
  9. Keithmac

    Keithmac

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    Good you haven't cancelled the new boiler, just put it down to bad luck and move on, life's too short.

    You may be able to sell the new bit on ebay to recoup some money?.
     
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  11. pinheadplanet

    pinheadplanet

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    Hey I'm getting a new boiler, and it's gonna have thermostat that we can control from the phone. We've never had a thermostat ever in this house so it's going to be something beautiful :) (Not entirely sure what difference a thermostat will do, if it's cold we put the heating on, if not we turn it off.

    I did have a quick look on ebay, that new part is almost half the price on there than it was at City Plumbing. But yeah like you say, move on.

    I just have NEVER been lucky with heating engineers with this boiler, finally when I did find a good trustworthy one who actually knew what he was doing, well he retired soon after lol.

    Thanks for everyones help
     
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  12. ianmcd

    ianmcd

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    Unfortunately it is an Industry wide problem, very few proper apprenticeships now and far too many companies, only want to hire staff who have done a fast trac course, who in reality have very little fault finding experience, some are concientious and go out of their way to learn breakdown skills, but far too many are know it alls and dont need any training
     
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  13. Keithmac

    Keithmac

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    We had a great heating engineer but he seemed to dissappear off the face of the earth a few years back.
     
  14. pinheadplanet

    pinheadplanet

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    When he drained the boiler with PRV it started ringing bells. Naturally now it won't close properly on the assumtion that there's a teeny bit of debris in it, it's just dripping from the overflow. But nevermind new boiler tomorrow.
     
  15. dilalio

    dilalio

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    Pragmatism is a useful attitude in life and seldom experienced in the modern world.
     
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  16. DP

    DP

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    For what it is worth, a heating engineer does not have time or foresight to order parts for a boiler that he does not know he will get a call to look at and order parts for it from fleabay beforehand. Furthermore, a part sourced by mail order, if he was to instal said part, should it fail and need replacing, the end user will not have grace to let the boiler be switched off for number of days until replacement part arrives

    What will be demanded is part be replaced forthwith without delay. Therefore, getting a part from ebay, for the heating engineer is not viable

    Same goes for the end user supplying boiler or parts without first agreeing if that is acceptable. Consider a situation where I am given a part by the end user, the part is in a box that is falling apart, part gets fitted, boiler gets switched on and part does not work. I demand payment, he is not happy as boiler is not working, fact remains he is the supplier and my Labour is chargeable.

    I have at times agreed to fit items supplied by the end user if agreed previously. Recently booked parts for a boiler, arrived to fit, enduser wanted to discuss with wife so I returned the parts as mint condition and not fitted or opened from packaging, back to the suppler. He phones a few days later asking me to fit parts he had sourced from ebay. Told him I was busy with booked calls and to get someone else
     
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  17. pinheadplanet

    pinheadplanet

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    You've got the wrong end of the stick entirely DP. By my comment "I did have a quick look on ebay, that new part is almost half the price on there than it was at City Plumbing" I wasn't suggesting at all that he should have supplied the part from ebay or considered supplying anything other than a genuine original part. My point was that even in trying to sell on the new diverter now I can see that they are only fetching just over half of what I am being charged for it, therefore not much £ can be recouped, that was my point. I know a fitter wouldn't use parts they cannot trust, that is why we agreed to have a new one from City Plumbing. I apprecite what you're saying but that's not the case here.
     
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