Need to turn off router routinely?

JBR

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We regularly suffer disconnection problems with our Virgin Superhub.
After contacting Virgin, I was advised to turn off the router for a couple of minutes every two to three days to avoid this problem.
Is this necessary for all routers?
 
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I was advised to turn off the router for a couple of minutes every two to three days to avoid this problem.
That is vergin on the rediculous. Routers should be able to run for years without any hard "re-boots" . Mine ( BT Home Hub ) has been on for over two years without any problems that needed a re-boot.
 
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Don't believe every virgin some are fibbing!
On rare occasions I have to reboot my sky router and some say a reboot from time to time improves speed but not as a regular thing!
 

JBR

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Thanks. I'll call them again when I have recorded future events for a week or so.
I always suspected there may be a deeper cause.
 
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I'm with Virgin and had the same problem and the same reply telling me to reboot the hub. Easy to do but inconvenient. This went on for 2 YEARS!
Eventually, at the insistence of my son because the signal to his Playstation kept on dropping out, I phoned them expressing my dissatisfaction and threatening to leave Virgin so they agreed to send an engineer to test the system. He found that the signal strength was too strong ?? and outside the parameters and so fitted some gizmo in the brown box outside. He also installed a new hub. This was 6 months ago and have had no problem since.
 
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If you contact them and get an operative with an Irish accent, you are in luck! Any other will just go through a checklist (including restart your modem router) and then lie to you to close the call! I speak from experience, being told many times there is s a problem in my area which is being dealt with- e.g. expected repair time of 2 days, next time another 5 days, next time another 2 wks. Then lucky and spoke to a n "Irish" operator who diagnosed the problem on line!!

MikeD
 
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Yes Mike is spot on there, that's exactly what happened in my case!
I was even cut off twice when I persisted that there was a problem and told the operative I had tried rebooting many times.
 

JBR

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If you contact them and get an operative with an Irish accent, you are in luck! Any other will just go through a checklist (including restart your modem router) and then lie to you to close the call! I speak from experience, being told many times there is s a problem in my area which is being dealt with- e.g. expected repair time of 2 days, next time another 5 days, next time another 2 wks. Then lucky and spoke to a n "Irish" operator who diagnosed the problem on line!!

MikeD

I'll keep trying until I get an Irish one, then!

The last one I spoke to was a lady with a Scottish accent. It could have been Nicola (Wee Jimmy Krankie!), but she was very helpful actually.
 
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Typical VM response. It seems turning it off and back on again solves every problem. I wonder if David Cameron has an on /off switch we could try ?
 

JBR

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Typical VM response. It seems turning it off and back on again solves every problem. I wonder if David Cameron has an on /off switch we could try ?

Thankfully, Ed Miliband and Nick Clegg both had 'off' switches!
 
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