I have a two year old Ideal Icos condensing boiler.
A couple of weeks ago it would not light so called out the local plumber who installed the system. He tracked the fault down to the PCB but would take it no further as he was not prepared to shell out for a new one (£200+ I think) in case it turned out not to be the faulty part (fair enough). A call to Ideal got an engineer out next day (£170 call out including all parts, except heat exchanger). Five minutes later new PCB fitted and all working fine.
However, the engineer said that the PCB had already been "reworked" (he could tell from the labelling on it). So the PCB in my new boiler was second hand. Engineer also said that the faulty PCB was an old version and that they were always replacing them.
My question is should I query why my new boiler had second hand (reworked) parts in it? Seems a bit steep to be charged £170 for the replacement of a second hand part that is known to often fail.
Thanks in advance (sorry for the long post).
A couple of weeks ago it would not light so called out the local plumber who installed the system. He tracked the fault down to the PCB but would take it no further as he was not prepared to shell out for a new one (£200+ I think) in case it turned out not to be the faulty part (fair enough). A call to Ideal got an engineer out next day (£170 call out including all parts, except heat exchanger). Five minutes later new PCB fitted and all working fine.
However, the engineer said that the PCB had already been "reworked" (he could tell from the labelling on it). So the PCB in my new boiler was second hand. Engineer also said that the faulty PCB was an old version and that they were always replacing them.
My question is should I query why my new boiler had second hand (reworked) parts in it? Seems a bit steep to be charged £170 for the replacement of a second hand part that is known to often fail.
Thanks in advance (sorry for the long post).