After reading a recent post about screwfix - the gist being they stung somebody with an exrtra handling charge - I thought I'd post another view.
I've spent the last 15 months completely renovating our Victorian garden flat and have purchased a small mountain of stuff from screwfix and not had a single problem.
Last week though, a Ferm random orbital sander I'd bought from them in June last year started losing power and the switching was intermittent. I thought it was the brushes so I stripped it and it was - I'd hammered it over the near twelve months though, so it was due. Lacking a replacement set I cleaned the commutator with a washing machine engineer's comstick and it ran smoother. But I knew that wouldn't last.
I called screwfix to ask if I could order some spare brush sets.
They said, "we'll pick the sander up on Tuesday and you can have a new one. You've got a 3 year guarantee."
I explained that it only needed brushes but they said not to worry, We'll send you a new sander and some spares.
Now that's not bad for a £26 power tool. 12 months damned hard use and then a new one!
Has anybody else had a similar experience of them?
I've spent the last 15 months completely renovating our Victorian garden flat and have purchased a small mountain of stuff from screwfix and not had a single problem.
Last week though, a Ferm random orbital sander I'd bought from them in June last year started losing power and the switching was intermittent. I thought it was the brushes so I stripped it and it was - I'd hammered it over the near twelve months though, so it was due. Lacking a replacement set I cleaned the commutator with a washing machine engineer's comstick and it ran smoother. But I knew that wouldn't last.
I called screwfix to ask if I could order some spare brush sets.
They said, "we'll pick the sander up on Tuesday and you can have a new one. You've got a 3 year guarantee."
I explained that it only needed brushes but they said not to worry, We'll send you a new sander and some spares.
Now that's not bad for a £26 power tool. 12 months damned hard use and then a new one!
Has anybody else had a similar experience of them?