Smoking fuse box, Home Emergency Cover declined as we turned the power off!!

The terms they use are very confusing. It is unclear what the "Electricity Supply system" within your home is. As they also refer to the fuse box. Was it the intention to insure something that is not your responsibility to fix? To me this is a breakdown of the supply system within your home.

A photo of the inside might enable people to suggest a cause. For me I'd be worried that something that should have tripped, did not trip.
 
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I would class an emergency as anything which makes the property non inhabitable, and lack of power means not inhabitable, so insurance would need to foot the bill for alternative accommodation until the home made inhabitable again.
 
What if the fuse box wall old and not fitted correctly? Should the insurance company foot the bill for replacement?

Andy
 
Trust me John, all policies have small print which covers them completely. I've being out to a split radiator before where I turned off each end and drained the radiator. The customer was going mad asking why I wasn't going out to buy a new radiator for him. ...
As I said, it depends totally on the nature and wording of the policy.

There are policies/whatever around which do cover the cost of rectifying problems which arise in the home (or car, or whatever) [i.e. restoring previous functionality, even if that involves completely replacing item(s)], which essentially are (and often are called) 'extended warranties', but there are also plenty which only deal with the immediate emergency (flood, something burning etc.).

Even car 'breakdown insurance' only covers a small amount of labour time if a problem can be resolved at the roadside, or transfer to somewhere for repair if roadside repair is not possible - it does not cover the cost of any required replacement parts (but a paid-for car {or domestic appliance', or whatever} 'warranty' will, albeit usually with all sorts of limiting/restrictive Ts&Cs).

As has been implied, I don't think one could reasonably expect 'emergency cover' insurance to pay for replacement of things which were on their last legs and long-overdue for replacement, anyway.

Kind Regards, John.
 
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I would class an emergency as anything which makes the property non inhabitable, and lack of power means not inhabitable, so insurance would need to foot the bill for alternative accommodation until the home made inhabitable again.

You have a good point there, but I suspect what they would simply say is that the emergency/ the risk to life was dealt with.
 
You have a good point there, but I suspect what they would simply say is that the emergency/ the risk to life was dealt with.
I got a parking ticket once attending a site where smoke was coming out the fusebox.
On appeal the council refused, saying an emergency situation was only till it was isolated, maybe i should have drove round looking for a meter and let the place possibly burn down
 
Mental note: don't go with Halifax for home insurance... or any insurance!
 
Hi All, well I still think it was an emergency situation regardless of the wording and I'll defo be going to the ombudsman's on it. I've got nothing to lose other than my own time. It appears our premiums are going towards hiring people to squirm out of paying and declining pay-outs, pathetic really.

Anyways, Electrician arrived found that the neutral cables going into the blocks were completely loose, he fixed it, tested it all and we're back in action, no more heat being felt on the outside of the fuse box :)
He also did an earth + continuity test and it appears that there is an open circuit on the neutral side, which will need correcting. As the fuse box is also melted on top he will advise a new fuse box which is currently taped so no fingers or objects fall in.

On the insurance front (AXA) he told me about a claim he made when his tools with stolen from his van on the drive way. Apparently during certain hours in the T&C's it would not cover the time period. He now self insures!

I've learned some hard lessons on this one. Insurance a waste of time, I wonder how many people actually fall foul when claiming as no one a. is a solicitor to understand the language and b. in no way will be reading up on the t&c's. Shame the ombudsman doesn't get these insurance companies to show how many they've paid out vs not and I wonder which no. would be higher...

Yes I am grumpy after this episode :mad:
 
..... He now self insures! ..... I've learned some hard lessons on this one. Insurance a waste of time, ...
I think that, unless one has very tight cashflow issues to contend with (and is prepared to do a little 'gambling'), many types of insurance (including 'extended warranties') are, indeed, not just a waste of time but also a waste of money.

Assuming the insurers have done their sums right, in the long-term the total cost of premiums paid by someone should be equal to the 'average' cost of claims ('cost incurred') PLUS the insurer's profit - which will obviously be greater than the 'average' amount one would have spent on repairs/ replacements had there been no insurance.

Insurance is simply a way of sharing unpredictable costs over time and over a large number of people, the downside being that everyone has to contribute towards the insurer's profit. When there is a very low probability of massive costs (e.g. Buildings insurance), this is not only sensible, but usually essential/inevitable (despite the additional cost of the insurer's profit) - since virtually no individuals could contemplate 'self-insuring' a building. However, as the probability of costs/claims increases (i.e. such that one could 'cope with' the costs if/when they arose) the less sense does it make to pay for insurance (including the insurer's profit).

Even if the insurance is 'fair', the only real 'upside' is that one's long-term expenditure is limited to "average costs PLUS insurer's profit" - whereas, without insurance, one could be very unlucky and suffer costs far above the expected 'average' figure.

In many contexts, 'self-insurance' therefore makes sense (for those who could 'cope with' the financial risk it involves). A half-way house that I have very occasionally heard of being implemented is for a group of people to get together to 'insure themselves' - which has all the cost/risk-sharing advantages of insurance but without any money being 'wasted' on an insurer's profit.

Kind Regards, John
 
On the insurance front (AXA) he told me about a claim he made when his tools with stolen from his van on the drive way. Apparently during certain hours in the T&C's it would not cover the time period. He now self insures!

That is (mostly) what I do and I set the T&C's :) Only the car (because it has to be) and the house (because it would cost a fortune to replace it) are insured.
 

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