Texecom Elite - cant change countdown volume

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Hi all,
If I part set my alarm (this is configured to silent part arm - it just chirps to confirm it is part armed), if I open an exit door, the countdown starts but it is very quiet, just a low volume repeated chirp from the keypad and internal sounder to confirm it is counting down. The problem is, this is too quiet and increasing the advisory volume doesn't seem to change this level. The advisory volume just seems to change the volume of a full arm entry/exit and the 'armed' confirm tone. Any idea how to change this?
 
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Never mind. Worked it out. For some unknown reason, making part arm silent also makes the entry countdown super quiet (but not silent!). Strange behaviour really as an instant part arm sounds exactly the same whether it is set to silent part arm or not - there is still an internal chirp to confirm arming in both cases. I have made the part arm instant but NOT silent and now the entry countdown when the system is part armed is as one would expect and is under control of the advisory volume setting.
 
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mainly that those on a night out set quietly and return quietly, could do with more flexibility on volume controls ideally.
 
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