Velux install - handle won’t engage

Joined
20 Apr 2005
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Gloucestershire
Country
United Kingdom
The handle won’t engage on a new window (initial steps to remove from frame)

I applied some pressure to the handle however the clips will not engage to allow the unit to open.

Any suggestions?
 
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Joined
28 Jul 2015
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Does it have extra locks on the side of the frame?
 

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