Recent content by justhomeowners

Hi Tony Thanks for that. Word is that the heating engineers have been speaking to Valliant but I'm making a call to them too. All of this advice has been very useful as I really don't know a thing about heating systems. It has helped narrow things down and I've got some strong questions...

Thanks Tony It's a problem for sure. It has been serviced each year from installation but wouldn't know the specifics of what is or isn't done. All I know is that we pay for it and the engineer spends and hour on it each year. Of course it's only when something goes wrong that any of this...

Hi Ah that's interesting. I think a conversation is needed with them first then before they fit it! Thanks for the heads up on that.

Hi I agree - they won't confirm or deny that it's covered by the warranty. We've been without the boiler for over a week now and still have the issue of if the new water tank plumbing setup is correct so they're saying get the boiler fixed and we can see what's what. I do agree that not...

Thank you all. I really appreciate your time and expertise in this. They are coming in next week to fit the part so I'll be more knowledgeable and can ask the right questions thanks to you guys. I'll certainly be asking about the flushing when it was fitted! Many thanks,

Hi Is it standard practice to flush the system when installing a new boiler? Presumably if they did then we could turn to the warranty? Thanks

Hi Hmm - I don't know for sure (!) but I believe it's unvented. I can't tell you for sure if it was flushed or cleaned when they fitted the boiler - we just put our trust in what they said to do. If they'd have suggested flushing we'd have certainly had it done though. Presumably not...

Thanks for that I'm getting the picture now. I do know that they said they'd have to turn off the boiler as it'll leak water so am starting to suspect that B - leaking from the main heat exchanger is the cause. On that basis is that just wear and tear (a very short life for a heat...

Hi Ah I see. So whilst it's probably made as well as it should do the part itself has failed because of perhaps how the boiler was installed or lack of attention when servicing? Presumably the heating engineers will know that although they probably won't admit to it? I don't mind paying...

Hi there Thanks for that info. It's really useful to know that the water tank hasn't caused the issue directly. It's not unheard of that manufacturers create long term problems I know. So in your opinion should this be covered by the Valliant warranty? It's only a little over 3 years...

Hi Yes - it all happened just after the new water tank - 'a unvented hot water cylinder'. They said it had lots of air in the system and that caused the noise - then the loud noise and a damaged boiler. Like I said I'm totally uneducated in all this so wanting to get an understanding of...

Hi there The pipe comes out of the wall and then down to a drain. It's the same drain that the washing machine pipe goes out to. It's not directly linked to a drain water down pipe at all though. A question - should a service include looking at the area that has been damaged? Your photo...

Hi all Thanks for your thoughts. The boiler was serviced exactly (almost to the day) from install 3 years ago - by the same guys who fitted it. Thought that would prolong the life of it! The condense pipe (if I'm thinking it's the right thing) goes outside and into an exterior drain...

Hi again So, I've grabbed the photos that were taken of the boiler and it looks like there is green limescale looking material around the 'heating element' along with the inside of the 'drum' too. We have a water softener installed - an Aquadial. Presumably something like this would have been...