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THis is exactly whats happaning to my machine ,no leak ,but no softner ,were does the water go ?

MY WASHING MACHINE WILL NOT ALLOW softner INTO THE DRUM.I HAVE CLEANED THE TRAY AND THE INLET HOLES ABOVE,JUST occasionaly IT FORGETS ITS SELF AND A DROP GETS THROUGH.THIS HAPPENS ON ALL PROGRAMS,CAN ANYONE HELP?