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I have had this problem with previous machines ( CANT REMEMBER WHAT MAKE?) On the back of the drum there should be a plastic tube going to what is a pressure switch. Sometimes the point of where the tube comes of the drum gets blocked hence the pressure switch thinks that there is still a level...

Thanks for the reply. Most of the freezers come with 4m of micro bore piping so i was assuming 4m from mains was ok? However i need to get to 6m and i know there are extension kits. Just concerned going that extra distance would cause an issue.

Hi, I am planning to by one of these which needs to be plumbed in. Could anyone tell me if there is a max distance that the freezer has to be from the main water supply - thanks