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OK, I think I've made some progress with this one... the machine had recently been moved and wasn't quite level. This has been corrected now and I am getting some movement during the wash cycle. This appliance seems to have a strange (and rather noisy) agitation method where the drum jerks...

Sorry to resurrect an old post, I was wondering whether the OP was able to correct this problem? What was the cure? I've got the same model machine with exactly the same problem. Drum doesn't turn during wash cycle, so clothes don't get clean!! (although it fills and empties correctly)...