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BT own all wiring up to the NTE. if it is faulty through normal wear and tear they will replace with no charge. if it goes faulty by it being damaged or moved by a non-BT engineer then you will be charged to fix it. you could try saying it was the previous owner but it would still have been...

normally you dont rent your modem from BT there is a one off charge so if it goes faulty its not BT equipment and they can charge you for it. ring and ask them if you rent it. they will be able to tell you. if you do they will send out a new one with no charge. if you dont might be cheaper...

orange/white (pair 1) to orange/blue (pair 1) green/black (pair 2) to green/brown (pair 2)

most likely there is a wet joint somewhere outside. meaning a joint with water in it causing your line to pick up voltage from another line. you will need to get an engineer out. probably wont need access to your house

if you are going to use the connector shown and extend the wire make sure you can access it. nothing is perfect and faults will happen. if you cover it up and it goes faulty in the future you will have to call BT and they will charge a fortune to relocate your line and by-pass faulty section...

you should only need the A and B port and the green is the earth connection, which you wont need if just checking for brakes in line. you will need it if you are checking for battery contacts of earthed connection. you shouldn't really need the remote unit for what you are testing. its best...

thats right. the default setting for cable diameter is 0.5mm it can be changed using the button on the side of the display. you can make to display more accurate using the up arrow to the side of the display but you can make it too accurate on the longer lines. this will show up most...

the peaks or spike in the TDR show breaks and the troughs or downward spikes show looped connection. the larger the peak the greater the break same aplies for troughs. but just a note not all peaks are breaks. slight rises ot falls could simply be a connection point takes a bit of...

your best option is to get an engineer out who knows area. when they are sent out they will have an order which will tell them exacly how long your line is. BB speed depends on line length but also diameter of copper used. on average BB will work upto 9km but wont be fast. also the...

if its in extenions i would assume they are daisy chained together. you will have to track the cable as best you can and disconnect it in sections to see which section is cauing the fault. if wiring is behind skirting boards and under floor boards this could cause noise as the cable gets...

if you do not have a mains NTE BT cannot charge you if fault ends up being in your extension wiring as you are unable to disconnect it. if its in your extensions they will disconnect them and fit a NTE5A to leave you with a good clear line. no charge. if noise is on main line they will fix...

probably a stupid question but just had a new system installed and wanted to know how to mute the exit tone when setting the alarm. anyone know?