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Hi all, There have been some common thoughts raised on this discussion and that feedback is most welcomed, as it will help us address this and provide more guidance on our website. It is obvious that there are two different black processor boxes: • One for gravity-fed water systems - has...

Hi Yellowplum, The pumped processor is designed to work on a low pressure system. Even if you have used pressure reducing valves I'm afraid this will not lower the pressure enough to make it compatible with a high pressure system. What has probably happened is the pressure has slowly...

Hi timshanks1, The Aquastream mark 3 (current) model has a 2 speed pump. Therefore this does have a normal and a boost function. The selection is determined by either turning the on/off control either a quarter turn for normal or fully on for the boost option. If you need further advice...

Hi LiamS, You won't need a new shower, just a replacement unpumped processor box. It should be a relatively easy problem to fix, as the inlets into the box are the same as the pumped processor. The only difference is the outlet, being that its in a slightly different position. If you...

Hi willster181, There are a few things you can check: Make sure that there is a good supply of both hot and cold water getting to the shower (no blockages or restrictions). Make sure that the hot and cold water supplies are balanced and not mixed supplies i.e. mains hot with gravity...

Hi billbeaumont, I’m sorry to hear of the problems you are having with your Aqualisa Colt. It does sound as though the seals inside the cartridge have broken down and the cartridge will need to be replaced. We do produce a screw pack that contains the external seals to order this you...

Hi there, With a dripping shower head, the first thing to check is normally the head and hose just to make sure that it’s not water retention dripping out. Remove the head and hose and then check to see if it drips from the bottom of the shower valve. If there is no drip from the bottom of...

Hi ferg1956, We recommend: Check to make sure that your neighbour's hot and cold inlets feeding into the shower are not reversed (especially if the problem has been there since installation.) Could be unbalanced supplies - Mains cold, gravity hot. Check to make sure that there are no...

You're welcome Guilefox, please let me know how you get on. As I mentioned, if you do need any further assistance, please call our technical team who will be happy to help. Lucy

Hi Guilefox, There are possible causes to your problem: The first could simply be a shower hose problem. Next time you notice a pressure drop in the shower you can run the following test. Unscrew the hose from where it connects to the shower and turn the shower on. If the flow is...

Good Morning djgrazy, So sorry to hear you had a problem with your shower. All our Axis ranges come with a 5 year manufacturers guarantee. I would advise you to give our Custmer Service helpline on 01959 560010 (Monday - Friday 8.30am-5.00pm) and they will be able to help you with your...

Afternoon Chris, Would you be able to post some photos up and I'll see if we can help you identify your shower please? Kind Regards, The Aqualisa Team

Afternoon pcornall, MarkBr has answered the question very well. However, I'd just like to add a few extra things. a) The hot and cold water will need to be isolated in order to change the cartridge. b) Newly bought cartridges are always supplied with fitting instructions. If you...

Afternoon, I would try connecting the pump to another power outlet. Also, have a quick check the inlet filters to the pump - if there is debris inside, this could be the early indicators and the impellers could also be jammed. Remove the impeller housings and check to see if the impeller...

Thank you for your comments. I am sorry you were unhappy with our reply. As explained previously the model you have is no longer available. The supplier we obtained that pump ceased trading over 9 years ago and therefore we are unable to offer a replacement or spare parts. Whilst we do sell...

Thank you for your enquiry. The Aquaforce 95 pump is now a discontinued item which we are not longer able to supply. We no longer manufacture a single ended pump in our current range, however we would advise you contact the pump manufacturer, Stuart Turner who should be able to advise you of a...

Unfortunately the Style 400 has been discontinued.You can try the original manufacturers Heat Team on 08448 711 535,they may be able to offer the spares.If not the Gainsborough Stanza 8.5kw will be easiest shower to fit in it's place.