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The boiler was installed as part of a big building project on the house by our builder who did a really superb job on the refurb. If anyone has any words of wisdom on the questions I asked esp around the spec for the flush I would be really grateful. I want to give luck a helping hand...

Thanks for interest. I read the reviews very carefully and it is apparent to me that the unhappy people are ones who got the earlier model that I have. I'm no expert but there seems to have been a pattern of problems similar to mine. Clearly there is a new version which has rave reviews...

Thanks. It seems there is a consensus that I need a power flush. I'm in south London so Islington too far. What's frustrating about this is that it has been done twice already. Plus the Veissman person who has fitted all these new parts has not said this is the issue. As a non expert (just a...

Mickyg Thanks. let's assume that is the problem then how do I find someone who knows what they are doing? what's the test? if it is done right will the boiler work ok? or do I need to get the heat exchanger cleaned or replaced. Do I need to go with a Veissmann rec plumber for that...

Gosh Agile (Tony)! That feels a bit harsh! For the record the installer was not a cowboy, the system was thoroughly cleaned before and subsequently. It was not done on the cheap - At the time we were told it was the best boiler to go for. Other people have had problems with the early...

Hi - no we only had the standard guarantee. Five year was never offered. We were covered by B Gas at the time, so relaxed, but then found out they couldn't get Veissmann parts. Got our money back from them but left us withoutany extended guarantee. Ourt of five year period now in any case.

Hi We had one of these installed about 5 years ago and have had loads of problems with it. We've had a new control unit fitted (twice!) a new ignition unit the heat exchanger has been replaced once and cleaned out about 3 times. the flow and return hoses have been replaced and the by...