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Hi Bell824, In response to your questions. 1. I'm on this site to see if the problem is a common one, which it clearly is. 2. You have confirmed that it was a design fault which has since been addressed. This is all I wanted to know as I feel Vaillant should be paying for the part not me...

Steady on, you are quite clearly demonstrating why you only fix boilers for a living rather than anything more intellectually demanding. You are NOT listening, there is a fault with the part. Just needs to be addressed by Vaillant and there won't be any of these futile conversations in the...

Sorry you didn't listen. We don't have club hands, this was broken by an airy fairy turn to the right. I take your point about damaging the pcb if you over-strengthen the stem but this is a fault pure and simple. There's no resistance on the dial so there's no need to force them. I look...

Bunnyman, it looks like you have a vested interest given your profile photo. This is absolutely a design fault and ours has broken in the same way. The radiator knob has been turned a total of 3 times and has sheared off. No pressure applied just simply came off in our hands. We sent Vaillant an...