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Help please My radiator still isn't heating. The valves have been turned anti clockwise and both pipes leading from the ground to the heater are hot. However the radiator isn't. All other radiators are working. What could be wrong? How can the problem be resolved ?

Hello I am need of advice regarding my towel rail radiator in my upstairs bathroom, it's not heating up at all. However the pipes leading from the floor to the radiator are hot - not the actual heater. Both valves on the heater have been turned anti clockwise ,even then the heater isn't...