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OK, at work so can't add photo, but by flue I mean the chunky white pipe with a black end that sticks out of the kitchen wall, where the condensing steam comes out. It sticks out quite a way, about 12 inches or more. As we were told it was a problem with rainwater getting onto the fan, I am...

Our Potterton Suprima HE 50 is less than a year old. Two weeks after installation last year it died on us - timer controls were OK but boiler completely dead. Pottertons/Heatteam came out and replaced the fan, saying rain water had got in. I asked how to stop this happening again, guy just...

Hi, We had a Suprima HE boiler fitted two weeks ago, which worked fine then died on us, no power to the boiler and fuses kept blowing. Potterton engineer came out yesterday and replaced the fan. He wasn't sure why it broke, suggested water might have got in, maybe through heavy rain (the pipe...