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Thank you for your reply. We have now bought new batteries and replaced them on the PIR which indicated the fault on the screen. It was indeed the batteries so we will know in future what the problem is. I hope this lesson is useful to others viewing this.

Sorry of course you need to know the product name and model - I forgot to state it. It's a Yale wireless 6400 premium alarm.

the amber light on the display panel remains on and there is a pipping noise every 30 seconds. The display shows 'alarm alarm' but the alarm is not going off as it was disarmed by my fob key when I entered the house. How do I silence the pipping noise until I can sort out whether it is the...

Thank you for your advice JohnD, we have taken the control panel down now and will do as you suggest, once again thanks for your time and advice.

H i JohnD, the control panel stated the PIR and location was activated to set the alarm off, so we have taken it down and reprogramming all the devices in again. We think it could have been set off by the vacuum cleaner being used on the landing. We are now pulling everything down and starting...

thanks JohnD for your comments. The control panel displayed Alarm Alarm and stated the area was the PIR mentioned. As a consequence we have dismantled all the system and we are starting again - a long process as we have to re-learn the devices to the alarm to check everything out again. Didn't...

After installing HSA6400 this morning and just completed fixing the siren for some reason the PIR on the landing activated and eversince the alarm went off and we finally managed to stop it, we have been unable to activate the PIR again even though we have reprogrammed the whole system again...