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The purpose of our message to Risa1977 requesting contact details was to get our technical team to give him a call to see whether we could try to talk through the problem/provide advice. We have not joined this forum to try to take business from installers and engineers, but rather to offer...

Hi TCCHeating, Yes, this is Ideal Boilers, we have been allowed to join with an 'official' account. A number of our posts might be requesting DMs so that we can call back and try to assist directly where we can. We won't be posting advertising messages as this is not the place for that...

Hi Risa1977, Could I ask you to DM your contact details so that our technical team can give you a call and see if they can help you over the phone? If you don't wish to do this, we suggest you contact a local Gas Safe Registered engineer to look at your boiler. Thank you.

Hi Lee, In order for us to get to the bottom of this we will need your customer's address, however, we don't want you to post that openly in this forum as that would not be appropriate. We want to investigate this thoroughly in order to find out what has happened but in order to do that...

Thanks for posting the letter which I will forward to the Customer Services team for further investigation. Please could you DM me your contact details so that we can get back to you.

Ideal Boilers offers a Service Reminder scheme to help support our installers. The scheme works by contacting homeowners via post with their installer’s contact details when a boiler service is due, acting as a reminder for the homeowner. At the same time, the installer will receive a text to...