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Ok. He is looking at a package through EE. I have contacted them, explained the situation and they said a service engineer will have to come out to repair it and that will be £60. If no work is needed (so we fix it) then he wouldn't need to pay anything and just sign up as usual and a new number...

Just out of interest, he has only just moved in, and as if yet has no service provider. We are trying to fix this before he applies so it goes as smith as possible. Because he has no service at the moment, will we be able to tell if its fixed? Ie. will we hear any kind if time at all if we take...

Thanks for the reply. So it's actually 2 pair cable and the black has been cut right back, almost inside the outer sheath. Whoever cut it has got right in there, can't even see it! Right, so I just need to connect the orange and the white to A and B terminals on the new master socket? Am I right...

My brother has just moved into a new house. Unfortunately the previous owner, or one of his 'enemies' has decided to cut through the telephone drop cable (underground to be exact). We know about law/regulations with regards to fixing this ourselves but want to give it a go. Been searching around...

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