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In the last few years we have had a stone sun room built onto the side of the house, however, it appears to be taking water in and I can't work out where from! The pointing is in good condition, the guttering is free of debris and the lead flashing also looks to be in good condition although...

I think I know what could be causing it. I am trying to set up the Smart Com, got it configured on the panel and have generated a code but when I enter it in the Texecom Connect App then enter my user code, it tries to sync then falls over and says; 'Failed to Log in to your security system...

Yes, it's the same.

Thanks Sparkymarka, it was two of those things, wrong software and cable upside done. Resolved now and latest firmwire installed. I've also sent the data back to the panel from Wintex and confirmed devices. Do you know if I have to relearn each of them individually? Also, got a message...

Have connected the flasher and now comes up with a message saying 'Board failed to respond correctly' Any idea how to resolve it? Thanks

Many thanks Secureiam, drivers now installed and I have connected to the panel. This is going to sound like a really daft question but what is the easiest way to power down the panel so I can update the firmware?

I am trying to connect the Wintex app to my alarm panel using the USB COM cable but I can't find the FTDI Driver Files and when I connect the cable it doesn't install the driver files automatically. Can anybody share the files with me or point me to them on the internet. I've tried the Texecom...

Question related to this thread please. I've bought the Smart Com and installed it but when I try and configure it, the 'SmartCom' option is not available on Com Port 1. Is it because I need to flash the panel and install the latest version of the software? If so, is there any way I can do it...

I've managed to resolve it by accessing the settings and going to 'linked camera' then ensuring the channel wasn't hidden. It's working now. Thanks as always for your help.

I have tried logging out and logging in again a couple of times but the new camera isn't displayed in the 'My Device' list

Thanks for the reply Secureiam. The DVR is online for HIK Connect because I can view all of the existing camera's with no issues. Does the new camera need certain configuration on the DVR to somehow enable it or make it visible on the HIK Connect app?

I have recently added a new camera to my Hikvision CCTV system. The camera is operational and I can view it when accessing the DVR directly, however, I have been unable to add it to the Hikvision Connect app on my iPhone. I have tried refreshing the cameras list, turning the DVR box on and off...

Does anybody have experience of fitting the Ricochet wireless external motion sensors? They look easy enough to fit, however, I'm looking for some guidance on how they are configured and operate. If they are triggered do they set off the alarm or can you get them to notify you somehow, and if...

Thanks Sparkymarka, it's v3.01.02LS1 so it will need flashing. Is it easy enough to do if I buy the Flash interface above?

Hi I'm after some advice please guys. I have a Texecom Ricochet alarm system and I'm thinking of buying the Connect SmartCom and installing it myself. Has anyone got experience of fitting one and how difficult is it? I believe I my need to update the firmware on both the SmartCom and my...

Hello My Texecom wireless alarm system has been up and running for 12 months with no issues then over the weekend an alert popped up concerning one of the outside bells. It is telling me there is a 'radio conf fail' and it isn't possible to set the alarm because it comes up with message...

So, I put a call into Texecom Technical Support this afternoon and managed to get it working. Apparently they are seeing some problems when the GSM Module is plugged into Com Port 1. We re-configured it to go via Port 2 instead and changed the modem speed which resolved the issue. Thanks both...

#1 is set to On because the panel lid is off. All the rest are to set to an Off position. I've tried unplugging the com unit from the main panel and programming again but same fault occurs. This is really frustrating now but appreciate the help from you guys. Thanks

I've noticed that the panel led (1) is slow flashing and I'm sure when it was working on Tuesday that is was on permanently. Could that have anything to do with it not working?

I don't think it's a problem with the SIM card as it was working on Tuesday and I could get status reports. There is no phone line attached to the alarm, it is GSM only.