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Thanks GalaxyGuy, we got there Hope you’re well

Hi guys, We have a site takeover with the engineers code but no managers code. Is there a way to change the managers code with a user code or engineers code ? Thanks

Yeah i think it was the latter. Thanks a lot for the info and support!

I changed the signal path from Primary to any and changed the protocal from UDP to TCP and then back to UDP and it stopped coming up with the fault

Apart from 10001 and 10002 do you know what ports galaxy use as standard

Yes two seperate alarms on the vlan and unfortunately i cannot do anything with the network. Programme is Galaxy remote servicing suite. In 56.4.7.2 the setting is Primary.

Yes unfortunately i've done that since yesterday and the problem still persists. it's too much of a coincidence that both alarms that have moved into a Vlan have the fault

Tests were succesful but linefail com 4 is still present from yesterday

Could you clarify exactly what you mean

The intruder alarm is reporting back to the monitoring pc fine, it pings fine, and everything appears fine. Just cannot clear the line fail

Hi Omega, It has a galaxy ethernet module, and it's a new fault one we've had since we've moved it onto a VLan. Think the panel is a galaxy 3-48..

Hi John, It's a line fail 4, which i believe is to do with ethernet ..

Hi everyone, can anyone assist with this persistent fault on a galaxy alarm displaying LINE FAIL