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Thank you all - stumbled on a stackexchange with the same question as me and all stacks up.

There are 4 switches in total controlling this circuit. Do you need photos of all of them?

here you go:

I think I've just found what this is - it's an intermediate switch that requires 2x in and out - I will need another intermediate to replace it. Still begs the question what the cable is and what the brown is doing though.

I have a 2-way switch for a hallway light that has just broken (one of the plastic pivots as snapped and the entire assembly has popped out). It has 2x L1 (grey wires) & 2x L2 (black wires) in the switch and brown wires connected with a choc block. The replacement switch has L1/L2 and a COM...

Thanks all, it was installed whilst I was out (yesterday) so they were off site by the time I returned from home. I'll get in touch and failing a response do it myself. Thanks for the responses, much appreciated.

Where are these options? I only have Systems Sound Demo menu, nothing to change the volume/type of panel noise. The one that's currently there is deafening.

Did you ever get a solution to this? I've just had one installed and the entry/exit panel volume is deafening.