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Hi, Last night at 03:36 i was woken up by a tamper alarm from the front door micro contact. Entered a master code and stopped with tamper error on keypad. An hour later same tamper alarm, entered master code and reset error on keypad. After doing this the sensor led was flashing green for a...

Hi, Just got an error updating smart com firware, is the latest version V04.03.01. Also push notifications and emails have stopped, I think since running the update via the app. Anybody else having this. Thanks Dave

Hi, Is it possible to set up this via recipes alone on the app, if so how are zones omitted within a recipe. Recipe function:- Every evening if unarmed, Part arm omitting all zones except the garage, Thanks Dave

Hi, The 2nd LED on my Smartcom has started flashing, faster than once a second. Noticed after having to reboot the router. Have re booted again but still flashing. The app still seems to be working and the 1st LED is solid. Does anybody know what causes this and how to fix. Thanks Dave

Hi, Just received an error message during Smartcom firmware update. Please could somebody let me know what the latest version is as cant seem to find this on the Texecom site, so not sure if its upgraded or not. Mine is currently at 04.01.00. Thanks Dave

Hi, Should wireless keypad zone type be entry/exit or custom. Thanks Dave

Just moved and refurbing the house. I want a Projector and screen setup, not worried about 5.1 just a couple of decent sparkers or better still link into a couple of Sonos Play 5s. Does a sky q mini have an optical sound out? Would it be possible to connect it to the Sonos Play 5 via a optical...

Hi, Silly question time. Just powered up my system after building work, it was in hold off before I powered it down. How do I take it out of eng hold off. Thanks Dave

Hi, Can anybody advise what is wrong with our Apple tree and what the cure is. thanks Dave

Hi, We want to create a new downstairs toilet in a 30s built house. Space is limited and have a width of about 960mm and depth of 1100mm from the back wall to the door when shut, the door opens outwards. Leaving approx 480mm from the front of the toilet to the door. A small basin will go on the...

Hi, I have finger parquet flooring in our hall and dining room. We are rewiring and renewing heating. The parquet flooring is in very good condition and we would like to keep it if possible. Please could I have some advice on how to lift some of it to allow access for new central heating...

The Premier Elite 64w that is fully wireless. I have builders coming in and want to temporarily disconnect the power from the panel and remove the PIRs and Keypad for about 2 months. I would like to leave the 2 wireless sounders in place without removing the batteries and not have any risk of...

I would like to know how to turn the panel chime (think that's the right term)off or turn the volume down on the panel when arming the system via Wintex. Keypad chime to be left on when arming. Thanks Dave

Just reinstalled my 64w All PW-W PIRs working fine. But I have one DT-W that keeps giving the error 'radio not ready wait b/f arming'. If I delete the DT-W the system arms and works. Have tried re learning, walk test (didn't respond) and putting in tamper(did cause alarm) Cannot arm with...

Hi, I am just re installing a 64 w and have a Tamper fault on a DT-W. The keypad is showing tamper fault and call alarm co. for service. Cant reset using master or eng code. All other zones are PW-W which all reset ok with master code. Any idea how to reset the tamper. Thanks Dave

Just moved into a house with a Scantronic 9800+ and am replacing it with a Texecom. The scantonic is serviced and working but don’t have eng code. it has one internal sounder and 2 external. One maybe a dummy as no flashing light. Do the the external sounders have battery backups or will they...

Have moved houses, taken the Elite 64 with me and am now ready to start the system up. Have flashed to the latest firmware. My questions are. 1. After flashing the firmware and removing all power will the setup from my old house still be stored, setup in new place will be the same. 2. Got all...

Hi, I have a PW-W pir in my garage, (Premier Elite 64). It has been working absolutely fine for numerous months, it is part armed every night. In the last couple of days it has been triggering a false alarm, nothing has changed in the garage and I am struggling to find the cause. Wintex shows...

Hi, I am looking to move an existing Elite 64 from one house to another. Its completely wireless and would use the same set up on the new location. Any recommendations on the best/easiest way to do this. My thinking is, engineer code, take out all the batteries, disconnect the mains and...

Hi, Is there anyway that a user can be using a code that is not shown on the data downloaded on Wintex from the panel. I cant see how this is possible but seems to have happened on an Elite 24 that I have been trying to fix for a relative. Thanks Dave