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Thanks for the quick reply, turns out the white blue on screw 3 of the bottom section wasn't connecting properly so that combined with white green on the top screw seems to have done the trick Appreciate the help

Hi I have the same issue and wondering if anyone can help. Tenants moved out and it's likely they disconnected the buzzer @sparkwright could you have a look and see if you could help us out? The white green and green white were just joined together. I can still open the door and buzz people in...