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It was a flow problem. There was something wrong with the main supply and when that was fixed the hot water are ok now. Many thanks for the advice.

Thanks for your reply. We had a technician that came and said that it is because of a too low water pressure and nothing can be done. You think a general service will do or is there a need for something more specific. It is no longer under guarantee. Thanks.

We have Ariston microGenus which was installed in December 04. Recently when we open the hot water the pilot flame switches on but then after a few seconds it switches off for a few seconds and then on again and so on. The result is that the water temp keeps changing from hot to cold to hot and...