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Ended up replacing unit & keypad (to be safe) with i-on10, I belive this is the one that has replaced the 9651, so hopefully this fairs better

Hi Managed to get hold of the installer who said it looks like must have been a power surge, tried all of the above, it's like the system is in a coma, probably easier to change the brain/unit Thank you

Hi Figure it out, You previously posted a comment about an alarm unit which froze with the keypad displaying version. 2007, I currently have the same problem with the same system and was wondering if you manged to get to the bottom of it? I have been recommended to replace the circuit...