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How should it be done then, so I know when they redo it?

No, not just you. They bodged that too, but they're coming to do that and it should be an easier fix.

Dear Wise Collective, First time poster but need some advice from people who know what they're talking about. We had a kitchen fitted a couple of years ago with a down-draft extractor which was supposed to vent at the back of our house through an air brick. Recently our neighbours complained...