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Thanks so much for replying. My concern is that the gutter they've fitted is not fit for purpose. I paid a lot of money for this. At my age, I don't really feel safe climbing ladders etc hence why I employed a builder.

The gutter on my extension was a lead lined box type (I think). This gutter takes a fair bit of rain water as a down-pipe channels water from the main house roof into it. A fault developed in the gutter: the lead split and water was pooling at the joint with the main house so I got some...