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Thanks for your replies - will get someone in to sort it.

If it does turn out to the missing neutral which port would it go in?

Tested brown and that is live - it is also in existing Com port

I think your right there is a grey wire not connected to anything?

Hi I’m trying to install Hive mini in 2 zone house. Upstairs bedroom has its in own zone. Wiring in DanFoss it just has a com and on wire in it - see photo. There are then earth and a grey with blue band which assume is neutral. Both are capped. I wired the new mini with grey in neutral, brown...