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I know the consensus is that this is a crap system, but my mother-in-law has had this working, trouble-free, for the last fifteen years. It uses two PIRs and recently, with the system disarmed, when anyone walks past the sensors, the control panel beeps once when the PIR LED comes on and once...

I agree completely with this statement. Not being associated at all with any alarm company or installation firm, an alarm, even the most sophisticated, can only be effective if it is responded to by someone. If you reduce the argument to an even more basic level, the fundamental reason for...

Do you set the control panel's internal siren to 'on' or 'off'?

Why couldn't Yale have designed the system so that when the point of entry detector was triggered, the control panel sent a signal to the siren to start its own delay timer. If the control panel is disarmed then it sends a corresponding signal to the siren to cancel the countdown. If the...

Does that mean then that it doesn't matter if the extra keypad is smashed, the main control panel will continue to count down.

I bought it from Homebase and they have told me they would exchange the control panel for me without any problem. Yale themselves don't deserve any customer loyalty. They are completely useless when it comes to offering any support. They're still showing a consumer helpline number in their...

Batteries are all new.

Fitted the system back in May and there have been no problems until now. On exit the system appears to arm, but on entry the door contact does not start the countdown period and nothing happens. I've tried the walk test and the control panel doesn't respond to any of the detectors: 3 PIRs...

I have this function switched off on my HSA6090 panel, but I wondered if you would recommend it was left on? When I was first installing the system it went off and it made it almost impossible to go near the panel to cancel it, which I suppose is the whole point of the panel siren. Would the...

Yale don't provide help over the phone even though they still list a helpline number. All you can do is ask a question on their website support page or send them a question using the same page. The support is hopeless though if you've to do this. You might have to wait days for a reply.

Have had this appliance for just over two years and never had a problem with it until now. Came home the other day to discover that the fridge was sitting at -7 centigrade and the freezer at about -35 centigrade. The temperature dial has always been set at number 3, but I've now had to turn...

I do have the installation instructions and you're quite right, no mention is made of any downward inclination. I suppose I could drill a small drain hole one or two inches back from the end of the flue outlet to avoid any water running back or would that be against regulations?

It's a Robinson Willey Firecharm RS and their technical department advised that the flue should be angled down 1 or 2 degrees to prevent rainwater running back into the fire.

I've just had a balanced flue gas fire fitted. When it rains, water is collecting in the flue outlet pipe. There is a possibilty that, with a very heavy downpour, water may run back into the fire. I understand that the flue should have been fitted angled slightly down to avoid this. At...

Valor guys checked all the pressures and said they were fine. This is why I wondered if they're are independent engineers that could examine it.

I should really post a picture to make it clearer. Of the three flames that the fire produces, the centre and right hand ones, on maximum setting, actually lean out towards the glass panel which is across the front of the fire and heat, to red heat, part of the firebox above the flames. Would...

I've recently had a Valor Heartbeat Oxysafe fuel effect gas fire installed. I've had two Valor engineers out to look at what I believe to be a fault with the fire. They insist there is no problem with it. My question is, where can I obtain a truly independent report on the fire? Is there...

They told me the pressure switch was tripping because of a fall in water pressure, but I've checked and rechecked the pressure and it's fine. I think it's probably a faulty pressure switch and they've put me in touch with a company that supplies Dimplex shower spares, so I'll replace it and see...

I've had no problems from this 8.5kW Dimplex shower since I bought it about two years ago. Now, occasionally, after about 20 minutes of use, the water goes cold. The power indicator light on the front panel has gone off, but the auto reset light is also off. This should light if "an overheat...

Thanks for all the advice guys. I'll have a think about my course of action.