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the door isnt hooked, but ive tried knocking the pins out but they move only mm and then stop any suggestions?

can anyone explain to me how to get the barrel out of a locked upvc door that wont open.

hi have a problem with my upvc door. its been locked now i cannot open it, it hasent been used for some years now. never had to use because it on the garage but want to use now after a spat of crime in the area. i have the key and when i turn the key it turns to the point just before it should...