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Hi there, I was an interesting point made about housebuilers tending not to bother so much with the log book. Why is this? Also, do you have to be Corgi registered to fill in a Benchmark log book? Thanks for advice Sally

Dear all, Following the ongoing saga of my Gledhill BoilerMate 2000, and my new battle with BovisHomes, I have a quick question. When the BoilerMate was commissioned, the intstaller presumably should have filled out the log book to show that the system had been checked. In our case this...

We had a couple of experts to look at our defective BoilerMate 2000 today. Unfortunately, both felt that the system has a leak in the pipe either inside the unit steel casing or near or within the seal entering the steel casing. It seems extraordinary to me, but this, I'm told means that it is...

Thanks for advice, I would be delighted if it is such a simple problem. We have still not been able to get a specialist round, but the guy who's company installed the BoilerMate has said, after looking at a pic, that the problem is not on his side of the installation. Does this after all...

Thanks, I agree with you about finding a reputable plumber. Problem is that I am having trouble finding someone with knowlege of this system, and advice I have been given in contradictory at best. It will be days before Gledhill can get an engineer out to me, but I felt that judging by their...

Thanks for your feedback. I have requested that a pic is posted, and hope that one may be available shortly. The problem does seem to be around the seal which connects the copper pipe below the heat plate exchanger pump to the unit. All the copper pipes connect to the unit by means of these...

I have a Gledhill BoilerMate 2000 in a property which is 4 years old. The right hand pump (which I believe circulates primary hot water through the heat exchanger and back into the store) joins onto the boiler with a copper pipe and black rubberish seal. When the system activates to bring the...