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Hi, Thank you for your reply. I can open and close the lock from outside but I also need to turn the key further to open from outside as the handle does not open the door from the outside. I am having to use my garden door. Do you know if I can fix it myself? I am guessing, it must only...

Hi, I have a PVC door which can only be opened with a key from the outside, however, i am now unable to do so as the key just turns but doesn't do anything. It works fine from the inside. I have replaced the cylinder but this has not fixed the problem. Can anyone help me? What should i...