I have a friend who runs an Indian takeaway.
He has 2 business BT lines, but is also signed up to an Alternative Service Provider, using Carrier Preselection. Since Friday no-one can dial in, both numbers give the message "this number does not accept incoming calls". He can't dial out, even though he has ring tone.
He is having trouble getting BT to sort the problem.
He has asked them to divert the incoming calls to his mobile, but they either can't, or won't do that.
Who's responsibility is it to sort it out, is it BT or the ASP?
How should he proceed?
Help appreciated.Thanks.
He has 2 business BT lines, but is also signed up to an Alternative Service Provider, using Carrier Preselection. Since Friday no-one can dial in, both numbers give the message "this number does not accept incoming calls". He can't dial out, even though he has ring tone.
He is having trouble getting BT to sort the problem.
He has asked them to divert the incoming calls to his mobile, but they either can't, or won't do that.
Who's responsibility is it to sort it out, is it BT or the ASP?
How should he proceed?
Help appreciated.Thanks.