- Joined
- 22 Dec 2007
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- 23
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Hi
Doing some gardening today in the front and decided to start to dig round a tree stump to see how deep it was, hoping to remove it. Went in digging with my spade and fork, and then hit the yellow gas service pipe which proceeded to leak like mad.
The pipe is at the same level as my driveway where I hit it. Funny I thought as the shrubs I removed previously above the pipe run - which are much lower in depth - revealed no sign of the pipe near the surface.
Called NG and their guys came out to fix. The pipe seems to have been moled several years ago and it seems they must have hit the roots and it's gone over them, hence being at the surface. Was told by NG's first guy that I could dig the stump out carefully around the pipe... Hmm not sure how that one works when I already tried that!
Was then told I may receive a bill for this repair, but was also informed by the other NG guy who turned up later and actually pieced the pipe to 'dispute it' if it landed, and also to challenge NG and make them come out and sort it out as it's too shallow a depth.
Where do I stand on this? The pipe position prevents me doing anything. I cannot plant back over it, I cannot widen my drive, in fact I cannot do anything as it's now exposed at the surface of my front garden.
Any thoughts on whether NG will bill me, and which dept is best to contact to get it remedied... Preferably at NG's expense given it is essentially an installation issue (I merely located the problem by accident).
Thanks
Jamie
Doing some gardening today in the front and decided to start to dig round a tree stump to see how deep it was, hoping to remove it. Went in digging with my spade and fork, and then hit the yellow gas service pipe which proceeded to leak like mad.
The pipe is at the same level as my driveway where I hit it. Funny I thought as the shrubs I removed previously above the pipe run - which are much lower in depth - revealed no sign of the pipe near the surface.
Called NG and their guys came out to fix. The pipe seems to have been moled several years ago and it seems they must have hit the roots and it's gone over them, hence being at the surface. Was told by NG's first guy that I could dig the stump out carefully around the pipe... Hmm not sure how that one works when I already tried that!
Was then told I may receive a bill for this repair, but was also informed by the other NG guy who turned up later and actually pieced the pipe to 'dispute it' if it landed, and also to challenge NG and make them come out and sort it out as it's too shallow a depth.
Where do I stand on this? The pipe position prevents me doing anything. I cannot plant back over it, I cannot widen my drive, in fact I cannot do anything as it's now exposed at the surface of my front garden.
Any thoughts on whether NG will bill me, and which dept is best to contact to get it remedied... Preferably at NG's expense given it is essentially an installation issue (I merely located the problem by accident).
Thanks
Jamie
