- Joined
- 11 Jan 2004
- Messages
- 42,762
- Reaction score
- 2,641
- Country
Went to customer today with high EFLI.
Traced it to a high Ze.
We cannot turn off power without permission, so left paperwork explaining problem & rang DNO (UU) to arrange visit by them to rectify high Ze.
Returned to property later to check progress. UU guy turned up as I arrived.
He got a Ze of 1.5 & proclaimed it OK for TN-S!
After I put him straight, he said another department would have to attend to rectify the fault. He told the customer it was dangerous then promptly switched off & left, without leaving any paperwork or warning notices, leaving me to explain everything to the customer...
End result, an unhappy customer who demanded I switched back on straight away. When I declined, I got a load of abuse.
Thanks, UU.
I'm in the process of trying to find out exactly what the correct procedure is in these circumstances.
I am embarrassed that someone I called in to help my customer has upset her like this. Now I'm shouldering some of the blame.
I don't want this to happen again.
Traced it to a high Ze.
We cannot turn off power without permission, so left paperwork explaining problem & rang DNO (UU) to arrange visit by them to rectify high Ze.
Returned to property later to check progress. UU guy turned up as I arrived.
He got a Ze of 1.5 & proclaimed it OK for TN-S!
After I put him straight, he said another department would have to attend to rectify the fault. He told the customer it was dangerous then promptly switched off & left, without leaving any paperwork or warning notices, leaving me to explain everything to the customer...
End result, an unhappy customer who demanded I switched back on straight away. When I declined, I got a load of abuse.
Thanks, UU.
I'm in the process of trying to find out exactly what the correct procedure is in these circumstances.
I am embarrassed that someone I called in to help my customer has upset her like this. Now I'm shouldering some of the blame.
I don't want this to happen again.