Hi there
3 weeks ago had a boiler installed - the enigineer said they didn't recommend a power flush. The DHW wen't last week, we've had the manufacturer service team out who said the heat exchanger needs replacing as is full of green water and gunk, causing the boiler to lock out.
The installer is now happy to add more inhibitor after draining and replace the heat exchanger (but the warranty already pays for the part), but he wants £300 for a power flush (there are 3 rads and a towel rail).
Also, we've been told that the gas pipe going to the 35KW boiler is too small - shouldn't the installer have noticed this? (they chose the boiler in the first place). Pressure goes down to 15.8 when using the kitchen range.
The power flush may well mean no more problems in future, but I think if it was my business (i do have one) then I would be offering it for free since I'd already recommended the chem one and it didn't work (and the customer has already paid for it).
Also, will this kind of gunk damage the magna clean filter?
Any advice greatly appreciated
Thanks
3 weeks ago had a boiler installed - the enigineer said they didn't recommend a power flush. The DHW wen't last week, we've had the manufacturer service team out who said the heat exchanger needs replacing as is full of green water and gunk, causing the boiler to lock out.
The installer is now happy to add more inhibitor after draining and replace the heat exchanger (but the warranty already pays for the part), but he wants £300 for a power flush (there are 3 rads and a towel rail).
Also, we've been told that the gas pipe going to the 35KW boiler is too small - shouldn't the installer have noticed this? (they chose the boiler in the first place). Pressure goes down to 15.8 when using the kitchen range.
The power flush may well mean no more problems in future, but I think if it was my business (i do have one) then I would be offering it for free since I'd already recommended the chem one and it didn't work (and the customer has already paid for it).
Also, will this kind of gunk damage the magna clean filter?
Any advice greatly appreciated
Thanks