Hi guys,
apologies in advance if this has been asked before but I appear to have a really strange fault with my BT line.
I run my own business from home and as a result I have quite a lot of incoming calls.
I also have caller ID.
My land-line has been diverted for years and years, almost permanently, 24-7 365 days a year to my mobile and because I received all of my calls on my mobile I wasn't really aware of the fault as I get a calls from all sorts of people and business on mobiles and from switchboards with-holding call identificaction and such like so I don't know how long I've had the fault but about two months ago I stopped diverting my calls to my mobile all of the time and now only divert the calls as and when I have to.
Now what I've noticed is that sometimes the landline phone goes (happens a lot during the night but also sometimes during the day) and when I pick up the phone I hear the dialing tone as if the caller has hung up, initially I just dismissed this as an auto-dialer, but the caller's number is usually displayed on the phone (but not always sometimes it's shown as 'withheld' or 'unknown') but when I call the number back it's engaged for hours and hours but on at least three occasions I've mangaged to speak with someone on the phone and they've all insisted that they've never called my number but that there is a fault on their phone line.
This can be incredibly annoying during the night with disturbed sleep etc but it's happening during the day too but I've only recently become aware of it but obviously during the day when your busy you don't take much notice and just put it down to either someone deciding that they don't want to call you or an auto-dialer from a marketing company and hanging up quickly.
I've got a BT engineer coming out tomorrow to check my line in the house but I was wondering if this fault is something that's common or if perhaps someone can give some help or advice for me to point the engineer in the right direction.
What I really don't understand is how a faulty phone line from a particular exchange can phone my number, hang up the phone then be engaged for hours after?
The numbers 'calling' me come from exchanges all over the city (Glasgow) BTW not just one local to me.
Thanks for reading, sorry this is a bit long winded.
Cheers
Tony
apologies in advance if this has been asked before but I appear to have a really strange fault with my BT line.
I run my own business from home and as a result I have quite a lot of incoming calls.
I also have caller ID.
My land-line has been diverted for years and years, almost permanently, 24-7 365 days a year to my mobile and because I received all of my calls on my mobile I wasn't really aware of the fault as I get a calls from all sorts of people and business on mobiles and from switchboards with-holding call identificaction and such like so I don't know how long I've had the fault but about two months ago I stopped diverting my calls to my mobile all of the time and now only divert the calls as and when I have to.
Now what I've noticed is that sometimes the landline phone goes (happens a lot during the night but also sometimes during the day) and when I pick up the phone I hear the dialing tone as if the caller has hung up, initially I just dismissed this as an auto-dialer, but the caller's number is usually displayed on the phone (but not always sometimes it's shown as 'withheld' or 'unknown') but when I call the number back it's engaged for hours and hours but on at least three occasions I've mangaged to speak with someone on the phone and they've all insisted that they've never called my number but that there is a fault on their phone line.
This can be incredibly annoying during the night with disturbed sleep etc but it's happening during the day too but I've only recently become aware of it but obviously during the day when your busy you don't take much notice and just put it down to either someone deciding that they don't want to call you or an auto-dialer from a marketing company and hanging up quickly.
I've got a BT engineer coming out tomorrow to check my line in the house but I was wondering if this fault is something that's common or if perhaps someone can give some help or advice for me to point the engineer in the right direction.
What I really don't understand is how a faulty phone line from a particular exchange can phone my number, hang up the phone then be engaged for hours after?
The numbers 'calling' me come from exchanges all over the city (Glasgow) BTW not just one local to me.
Thanks for reading, sorry this is a bit long winded.
Cheers
Tony