Hello,
I am a student at Cranfield University, researching on B&Q power tools. I will be extremely grateful, if you can all please answer some questions! Your answers will not be distributed. They will only be used for understanding the needs and behaviours of B&Q customers.
1. Do you prefer keeping power tools till the end of their life ? If so why?
2. Would prefer to rent power tools? If so why?
3. Any frustrations with B&Q tools and buying them ?
4 What would be the ideal thing or service for you when try to buy tools from B&Q? or If you had a magic wand that could do anything in this case, what what would you do?
I would be so grateful if you can answer these.
Many thanks,
Waris
I am a student at Cranfield University, researching on B&Q power tools. I will be extremely grateful, if you can all please answer some questions! Your answers will not be distributed. They will only be used for understanding the needs and behaviours of B&Q customers.
1. Do you prefer keeping power tools till the end of their life ? If so why?
2. Would prefer to rent power tools? If so why?
3. Any frustrations with B&Q tools and buying them ?
4 What would be the ideal thing or service for you when try to buy tools from B&Q? or If you had a magic wand that could do anything in this case, what what would you do?
I would be so grateful if you can answer these.
Many thanks,
Waris