Any advice pls - 3yr old Neg head pump not working

Joined
16 May 2006
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Location
Middlesex
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United Kingdom
Would welcome any advice, had a loft conversion 3 yrs ago and had shower room fitted with a Stuart Turner 3.0 bar twin Neg head pump which is in our airing cupboard on 1st floor. Woke up yesterday to no water at all in the loft shower and basin. Up till yesterday had not had any problems, no diff noise, no burning smells or steam, worked perfectly. Now its completely dead. Have changed the fuse but didn't make any difference. Water tank on main landing and other bathroom fine (not connected to neg head pump). Any ideas and costs ? so I can let hubby know the bad news !!.
 
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The pressure vessel on the pump may now be flat after 3 years - talk to ST for correct pressure setting.
 
Many thanks gasguru for your advice, my neighbour (plumber) looked at it last night and also said to phone Stuart Turner. Just spoke to their Tech Support who advised that I should book a visit from a Pump Engineer and they could recommend one !! They said the pumps are for Specialists and very complicated, but why then do Loft Companies employ Plumbers to fit them ?. Stuart Turner told me to cancel my appt for the plumber to come back. Anyway, he did give me the PSI and said it was not unusual for a pump to suddenly go without any warning signs, lovely!!
Thanks once again.
 
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Stuart who do they think they're kiddin Turner said:
pumps are for Specialists and very complicated
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