Trying to set Netgear DG834GT up. CHAP failed????

fraser116 · 9 Jan 2008

I have managed to get so far but when I try to log onto the internet I get lost. I have been on the netgear site and when i go to log i get the following report:

Sat, 2000-01-01 00:00:17 - LCP is allowed to come up.
Sat, 2000-01-01 00:00:21 - CHAP authentication failed
Sat, 2000-01-01 00:00:21 - LCP down.
Sat, 2000-01-01 00:01:17 - Initialize LCP.
Sat, 2000-01-01 00:01:17 - LCP is allowed to come up.
Sat, 2000-01-01 00:01:21 - CHAP authentication failed
Sat, 2000-01-01 00:01:21 - LCP down.
Sat, 2000-01-01 00:02:11 - Administrator login successful - IP:192.168.0.2
Sat, 2000-01-01 00:02:17 - Initialize LCP.
Sat, 2000-01-01 00:02:17 - LCP is allowed to come up.
Sat, 2000-01-01 00:02:21 - Administrator login successful - IP:192.168.0.2
Sat, 2000-01-01 00:02:21 - CHAP authentication failed
Sat, 2000-01-01 00:02:21 - LCP down.

What does this CHAP authentication failed mean?

homertimpson · 9 Jan 2008

Very possibly a problem with your username/password?

Are they correct - uppercase/lowercase etc?

Homer

fraser116 · 9 Jan 2008

Thanks homer.
How do I change the login details. I dont think i have changed them at all.

homertimpson · 9 Jan 2008

Type http://192.168.0.1 into your Internet Explorer bar and that should take you to the Netgears web interface

homertimpson · 9 Jan 2008

The "Basic Settings" option on the left side of the screen will bring up what your current username /pasword settings are

MarkBarl · 10 Jan 2008

Just in case you are using AOL for your ISP, don't have capital letters in the password, it doesn't support them with the router. (Took me an hour to discover this when a mates stopped working. He had changed his password)

duckegg · 10 Jan 2008

This is Cisco's explination of CHAP authentication:

http://www.cisco.com/warp/public/471/understanding_ppp_chap.html

I used to have one of these routers using Sky as my ISP and had alot of problems with 'noise' on the line. It might be worth just trying a different mircofilter. Other things to try are plugging the router in to you main phone socket (with microfilter) and trying it, if you already are or that dosn't make a difference then try using the test socket behind your master socket (take the faceplate off to find this).

fraser116 · 10 Jan 2008

Thanks everybody. I have given up hope of getting this router to work. It was a Sky router so I couldnt alter some of the settings.
I have bitten the bullet and bought a standard one now so hopefully it will work when it turns up.

duckegg · 10 Jan 2008

Had the router been 'unlocked'? Sky put their own firmware on to what is a standard Netgear router, but it means you can't enter username etc. or access alot of the features. The easiest way to tell is if you login to the router if there are any 'sky' logo's etc in there.

To get round it all you need to do is download the latest firmware Netgear and follow the step by step instructions... this will allow you to use the router as if it was one bought from the shop.

homertimpson · 10 Jan 2008

agree with duckegg - flashing your firmware is possibly your best option.

There is a tutorial here at Sky User Forums if you feel confident enough.

It may screw up your router - flashing firmware can go wrong - but, as you intend getting a newer router anyway, it seems you don't have much to lose really

Homer

Trying to set Netgear DG834GT up. CHAP failed????

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