can anyone help i have had my boiler for 6 months an its just started playing up when using heaten or hot water the boiler ignites then goes off then ignites then goes off then runs for a bit then goes off that sort of patten help me heaten enginers
heatline vizo 24
- Thread starter ken27
- Start date
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That sounds like the effect of a typical installation error.
However, as its only six months old then you can call back the CORGI registered installer to check it.
I expect its an installation error but if he is sure that its not then he can call the manufacturers.
Be aware that if the manufacturers come out and find that it is indeed an installation error, as I expect, then it will probably be a chargeable call.
Tony
However, as its only six months old then you can call back the CORGI registered installer to check it.
I expect its an installation error but if he is sure that its not then he can call the manufacturers.
Be aware that if the manufacturers come out and find that it is indeed an installation error, as I expect, then it will probably be a chargeable call.
Tony
Something has changed then!
Next you will be telling me that you dont even do one plate heat exchanger replacement when its blocked by system dirt now!
Are chargeable calls at the service agent standard rate or at a company set rate?
Charges for warrantee visits as a result of an installation error have to be paid by the owner but should be reimbursed by the installer.
Tony
Next you will be telling me that you dont even do one plate heat exchanger replacement when its blocked by system dirt now!
Are chargeable calls at the service agent standard rate or at a company set rate?
Charges for warrantee visits as a result of an installation error have to be paid by the owner but should be reimbursed by the installer.
Tony
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no free replacement plate heat exchangers and the customer will be charged for the pleasure of me telling them it is not cover under warranty. if they want to pay for it to be fix then heat-line(Valliant in reality) will give the customer a price over the phone when i am on site.
heatline do all the charging and I invoice heatline like normal.
It is a policy change I fully agree with. I was getting sick of installers and customers taking a dump on the wall and expecting heatline to fix it.
thanx for the replie but the boiler has started working again now i just turned it off at the mains for about 10 mins an i think it reset itself is that posable or do u think it will start playing up again
Your boiler has an ignition problem.
These are almost always the result of a poor quality installation and most often a faulty flue installation.
All you need to do is reset the boiler to make it work again. This does not cure the fault and the sooner the problem is resolved the less the chance of any permanant damage being done.
As I said in the beginning:-
However, as its only six months old then you can call back the CORGI registered installer to check it.
I expect its an installation error but if he is sure that its not then he can call the manufacturers.
Tony
These are almost always the result of a poor quality installation and most often a faulty flue installation.
All you need to do is reset the boiler to make it work again. This does not cure the fault and the sooner the problem is resolved the less the chance of any permanant damage being done.
As I said in the beginning:-
However, as its only six months old then you can call back the CORGI registered installer to check it.
I expect its an installation error but if he is sure that its not then he can call the manufacturers.
Tony
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